in a flash: 30 days 100% money back guarantee on merchandise (less shipping & 15% restocking fee), splice-free ribbon not guaranteed, no-hassel self-service return, same or next day credit-back, no exchanges (refunds/replacements only), closeout ribbons are non-refundable, return-merchandise must be in "as-new" condition, RMA required
All our products are backed by a 100% Money Back Guarantee, less shipping costs and 15% restocking fee. All return claims must be made within thirty (30) days of placing the order. RibbonBazaar.com is not responsible for damage incurred during return shipping, and the customer is responsible for return shipping costs. Merchandise that has been used, cut, altered, specialized, or otherwise is not in an "as-new" resalable condition cannot be returned for a refund and will be shipped back to the customer. We recommend using a trackable shipping service for returning merchandise to us.
All closeout ribbons (i.e. ribbons found under the "Closeout Ribbon" category) are sold "as-is" and are non-returnable, non-exchangable, and non-refundable.
Please also be aware of the following:
- If a valid RMA number is not included with the return package, the purchaser will be charged an additional 10% restocking fee.
- There is no industry standard for producing continuous, unspliced spools. Since suppliers in general cannot guarantee that retailers selling ribbon receive continuous, unspliced spools, we unfortunately cannot pass on such a guarantee to our customers.
- Spools of a specific yardage are not guaranteed, so if you order three 10 yard spools, you may receive one 30 yard spool for the same price.
- A size variation of up to 1/16" is possible and a color variation between what is seen on the monitor and what is actually delivered to you might be the result of a difference in monitor settings and is beyond our control.
- If we receive a return shipment with no visible RMA number on the outside of the box (hence no prior authorization), the package will be refused.
- Your account will be credited typically the same or next business day following the receipt of the returned merchandise.
- To help maintain sound, up-to-date records, we do not accept exchanges and request that customers place a fresh order instead.
To return an item, you must obtain a Return Merchandise Authorization (RMA) number from our Return Request page. This number should be clearly written on the outside of the box containing the invoice and merchandise being returned. No returns will be accepted without prior authorization via a valid RMA number.
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